Help
Delivery and returns
Here's how your order reaches you, no small print, and what to do if something isn't right.
Delivery
Included across mainland Spain
Delivery time
5 to 10 working days
100 nights for mattresses
Delivery
Home delivery within mainland Spain is
How much does delivery cost?
included in the price . No surprises at checkout.The estimated timeframe is
How long does it take to arrive?
from when you confirm your order. Your products ship directly from the manufacturer (Sonpura), who handles delivery to your home. 5 to 10 working days Do you deliver everywhere in Spain?
Almost everywhere. Due to our supplier's terms, standard delivery
doesn't reach: Soria, Ibiza, Menorca, Formentera, the Canary Islands, Andorra, Valle de Arán, Pallars Sobirá and Alta Ribagorça. If you live in one of these areas, email us before buying at info@cammobeldescanso.com and we'll confirm whether we can deliver and on what terms. Returns
We want you to sleep easy, about your purchase too. So you have two options:
1. 100-night trial (for mattresses)
We know a mattress needs more than one night to judge. That's why we give you
100 nights to check at home whether it's the one for you. How does it work?
Sleep on your new mattress for a
- minimum of 30 nights . Your body needs that time to adjust to a new mattress, and we want you to give it a fair go.If after those 30 nights and before 100 it's still not winning you over, email us at info@cammobeldescanso.com.
- We'll take care of
- collecting the mattress from your home at no cost to you. We'll
- refund you in full via the same payment method you used. via the same payment method you used.
- We only ask that the mattress is in normal hygienic condition (no stains or damage).
2. 14-day right to return (for all products)
For the rest of our products (bases, headboards, pillows), or if you'd rather not wait out the 30-night adjustment period, you have the legal right of 14 calendar days from receiving your order to return it without giving any reason. You just need to let us know within that period by emailing info@cammobeldescanso.com.
What if the product arrives damaged or isn't what you ordered?
Call or email us as soon as possible at info@cammobeldescanso.com, with a photo if you can. We'll sort it out at no cost to you: repair, replacement or refund, depending on the case. On top of that, all products come with a 3-year legal warranty and mattresses with a Sonpura base come with a 5-year manufacturer's warranty.
Questions?
We're in Lorca and you can email us at info@cammobeldescanso.com or call 722 58 76 53. If you'd rather see it in person, come and visit the shop: Carretera de Granada, 61, 30800, Lorca (Murcia).